At mahjong333, your privacy is more than a legal obligation — it is our genuine commitment. This document carefully explains how we collect, store, use, and protect your personal information throughout your use of our platform.
Updated: This Privacy Policy is effective as of 1 January 2026. Members will be notified of any significant changes via email or an in-platform notice.
We take privacy seriously. Every piece of data you entrust to us is protected through six robust and transparent layers of security.
All data transmitted between your device and mahjong333 servers is protected by 256-bit SSL encryption — the same technology used by Malaysia's leading banks to secure online transactions.
Your personal data is stored on servers protected by multi-layered firewalls with strict access controls. Only authorised personnel with a specific operational need may access your information.
Mahjong333 has never and will never sell, rent, or transfer member personal data to any third party for marketing or commercial purposes without your explicit prior consent.
You have the right to review, update, or request the deletion of your personal data at any time. Contact our support team and your request will be processed within 14 business days.
The mahjong333 Privacy Policy fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We consistently ensure that every aspect of our data management aligns with the legal requirements in force in Malaysia.
You have full control over marketing communications from mahjong333. Unsubscribe at any time via the link provided in every promotional email, or contact our support team directly.
Welcome to the mahjong333 Privacy Policy page. This document explains in detail how mahjong333 — as a leading online casino and sports betting platform operator in Malaysia — collects, stores, uses, discloses, and protects your personal information.
This Privacy Policy applies to all individuals who use the mahjong333 website, our mobile app, and any services we offer whether online or offline. By using any part of our platform, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
If you are under 18 years of age, you are not permitted to use the mahjong333 platform. We do not intentionally collect data from minors. Should we discover that such data has been collected inadvertently, it will be deleted immediately.
Mahjong333 collects your personal data through various means as you interact with our platform. The following are the categories of data we collect:
Every piece of data we collect has a clear and lawful purpose. mahjong333 uses your personal information for the following purposes:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Account management & verification | Registration details, KYC | Contract fulfillment |
| Deposit & withdrawal processing | Financial and banking data | Contract fulfillment |
| Fraud prevention & AML | All data categories | Legitimate interest / Legal |
| Customer support | Account information, transactions | Contract fulfillment |
| Service improvement | Technical data, activity | Legitimate interest |
| Marketing communications | Email, phone number | Consent |
| Responsible gaming | Gaming activity data | Public interest / Legal |
Mahjong333 will not use your data for any purpose not stated above without first obtaining your explicit consent. All data processing is carried out lawfully, fairly, and transparently.
Mahjong333 understands that your trust is our most valuable asset. We do not sell or rent your personal data to any third party for marketing purposes. However, there are limited situations where we may need to share your information:
We work with carefully selected third-party service providers to help us operate the platform, including licensed payment processors, certified game software providers, and identity verification services. All third parties are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
Mahjong333 may be required to disclose your personal information to the relevant authorities when mandated by applicable Malaysian law, including the Anti-Money Laundering Act 2001, court orders, or directives from the relevant regulatory body. In such situations, we will only disclose the minimum information necessary.
In cases involving fraud, platform abuse, legal action, or security threats, mahjong333 reserves the right to disclose relevant information to the authorities or our legal counsel to protect the rights and safety of the company and its members.
Our guarantee: mahjong333 does not share your personal data with third-party advertising networks, data brokers, or any other commercial entities without your explicit consent.
The mahjong333 platform uses cookies and similar tracking technologies to enhance user experience, maintain secure login sessions, and understand overall platform usage patterns.
You can manage your cookie settings through your web browser; however, please be aware that disabling essential cookies may affect the overall functionality of the mahjong333 platform.
Mahjong333 continuously invests in industry-grade security infrastructure to ensure your personal data is always protected against unauthorised access, loss, damage, or unlawful disclosure.
All data communication between your device and our servers is secured by the latest TLS 1.3 protocol.
Only authorized personnel with specific job requirements are permitted to access member personal data.
Security monitoring systems operate around the clock to detect and respond to any threats in real time.
Your data is automatically backed up to a secure secondary server to prevent data loss due to system failure.
Members are encouraged to enable two-factor authentication (2FA) for an additional layer of account protection.
The mahjong333 platform undergoes regular security audits conducted by internationally accredited independent cybersecurity firms.
While we take all reasonable steps to protect your data, no system is entirely risk-free. You also play an important role in keeping your account secure by not sharing your password and always logging out after using the platform, especially on shared devices.
Mahjong333 only retains your personal data for as long as it is needed for the purposes stated in this Privacy Policy or as required by applicable Malaysian law.
Upon expiry of the defined retention period, your data will be securely deleted or anonymised in accordance with industry-standard procedures.
As a mahjong333 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data:
To exercise any of the above rights, please contact our Data Protection team by email at [email protected]. We will process your request within 14 business days.
The mahjong333 platform is strictly for adults aged 18 and above. We do not knowingly collect, store, or process personal data of individuals under 18. If you believe a minor has registered an account on our platform, please contact us immediately at [email protected] and we will take prompt action to close the account and delete all associated data.
Mahjong333 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any significant changes will be communicated to members via:
The "Updated" date at the top of this page will always reflect the latest version of the Privacy Policy currently in effect. Your continued use of the mahjong333 platform after any amendments take effect constitutes your acceptance of the updated terms.
If you have any questions, concerns, or complaints regarding how mahjong333 handles your personal data, do not hesitate to reach out to us:
Our team is committed to responding to every privacy-related inquiry within 2 business days. For urgent account security issues, please use our Live Chat for an immediate response.
The most frequently asked questions by members regarding personal data protection and privacy on the mahjong333 platform.