Terms and Conditions mahjong333 Platform Usage

1. Acceptance of Terms

By accessing, registering, or using any part of the mahjong333 platform — including the website, mobile app, and all offered services — you acknowledge that you have read, understood, and agree to be fully bound by these Terms and Conditions.

If you do not agree with any part of these Terms and Conditions, you are not permitted to use the mahjong333 platform. Continued use of the platform following any changes to the Terms and Conditions constitutes your acceptance of those changes.

2. User Eligibility

To register and use the mahjong333 platform, you must meet all of the following requirements without exception:

• Be at least 18 years old on the date of registration.
• Not an individual who has self-excluded from any gambling platform.
• Not residing in a region or jurisdiction where access to platforms of this nature is prohibited by law.
• Make deposits and place bets using your own funds — not borrowed money or funds set aside for essential needs.
• Only one account per person is allowed. Owning multiple accounts is strictly prohibited and may result in all accounts being closed without notice.

Mahjong333 reserves the right to request proof of age and identity at any time. If a member is found to not meet the eligibility requirements, mahjong333 reserves the right to close the account and withhold any balance pending an internal investigation.

3. Registration & Member Account

During registration, you are required to provide accurate, complete, and up-to-date information. mahjong333 will not be held responsible for any losses or issues arising from inaccurate or false information provided at registration.

3.1 Account Security

You are solely responsible for keeping your username and password confidential. Never share your login credentials with anyone — including family members or close friends. mahjong333 will never ask for your password through any communication channel.

3.2 One Account Per User

Each individual is only permitted to hold one active account at mahjong333. If our system detects multiple accounts belonging to the same individual — based on IP address, device information, phone number, or financial details — all such accounts are subject to immediate closure and any balances may be forfeited.

3.3 KYC Process

As part of our commitment to security and fraud prevention, mahjong333 may require you to complete a Know Your Customer (KYC) verification process before your first withdrawal or whenever deemed necessary. Required documents may include a government-issued ID, bank statement, and proof of current address.

4. Deposits & Withdrawals

Mahjong333 supports a wide range of secure and recognised payment methods, including FPX, direct bank transfer (Maybank, CIMB, Public Bank, RHB, Hong Leong Bank), Touch 'n Go eWallet, and GrabPay. All transactions are processed using 256-bit SSL encryption to protect your financial information.

• Minimum deposit: RM 20 per transaction.
• Deposit: Processed instantly upon bank confirmation.
• Withdrawal: Processed within 24 business hours once all requirements are met.
• Withdrawal method: Withdrawals must be made through the same method used for your deposit.
• Withdrawal limit: Subject to daily and monthly limits set according to your account tier.

5. Bonus & Promotions Policy

Mahjong333 offers a variety of bonuses and promotions from time to time to reward our loyal members. However, each bonus is subject to specific terms that must be read and understood before accepting any offer.

5.1 Wagering Requirements

All bonuses are subject to wagering requirements that must be fulfilled before bonus funds or winnings derived from bonuses can be withdrawn. The wagering requirement for each promotion will be clearly stated in the relevant promotion terms.

5.2 Prohibition of Bonus Abuse

Mahjong333 strictly prohibits all forms of bonus abuse, including opening multiple accounts to claim registration bonuses repeatedly, using low-risk betting strategies solely to fulfil wagering requirements, or colluding between two parties to transfer bonus value.

5.3 Right to Modify or Cancel Promotions

Mahjong333 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. Any bonus already received but whose conditions have not yet been met may be voided if abuse is detected.

6. Prohibited User Conduct

Use of the mahjong333 platform is subject to a strict code of conduct. The following are strictly prohibited and may result in account closure and legal action:

• Using automated software, bots, or any tools to manipulate game outcomes.
• Sharing your account or allowing others to use your account.
• Committing fraud, identity theft, or providing false information to mahjong333.
• Engaging in money laundering activities through our platform.
• Exploiting technical errors or bugs in the system for unauthorized gain.
• Threatening, harassing, or behaving rudely toward our customer support staff.
• Betting using credit cards or methods not permitted by mahjong333.

Mahjong333 employs a sophisticated monitoring system to detect any suspicious activity. Our decisions regarding violations of terms are final and binding.

7. Game Fairness & RNG

All games offered on the mahjong333 platform use a Random Number Generator (RNG) independently verified by internationally recognized auditing bodies. This ensures that every game outcome is truly random and cannot be influenced or predicted by any party.

For Live Casino games, all sessions are conducted by trained professional dealers and recorded live for fairness and dispute resolution purposes. mahjong333 does not manipulate any game outcomes under any circumstances.

8. Privacy & Data Protection

Mahjong333 takes the protection of all members' personal data seriously. All information you provide during registration and platform use is stored securely using 256-bit SSL encryption and will not be shared with third parties without your consent — except where required by law or the relevant authorities.

For full details on how we collect, store, and use your personal data, please refer to Privacy Policy mahjong333, which forms part of this overall agreement.

9. Intellectual Property

All content on the mahjong333 platform — including logos, designs, graphics, text, software code, user interfaces, and marketing materials — is the exclusive property of mahjong333 and is protected by applicable intellectual property laws.

You are not permitted to copy, modify, distribute, display, or use any content from the mahjong333 platform for commercial purposes without prior written consent from our management.

10. Account Suspension & Closure

Mahjong333 reserves the right, at its sole discretion, to suspend or close the account of any member at any time if:

• There has been a breach of any part of these Terms and Conditions.
• Members suspected of involvement in fraudulent activities or money laundering.
• The information provided during registration was found to be inaccurate or false.
• There is a request from legal authorities to do so.
• Account has been inactive for more than 12 consecutive months.

In the event of account closure due to a breach of terms, mahjong333 reserves the right to withhold the account balance pending investigation. For account closures requested by the member, any valid balance will be returned upon completion of the verification process.

11. Limitation of Liability

To the extent permitted by applicable law, mahjong333 shall not be liable for any direct, indirect, incidental, or consequential losses arising from the use of our platform, including:

• Financial losses resulting from game outcomes.
• Service disruptions due to scheduled technical maintenance.
• Financial losses resulting from unauthorized access to your account by a third party due to your own negligence.
• Device or software damage caused by viruses or malware unrelated to our platform.

Mahjong333's maximum liability under any circumstances shall not exceed the total amount you deposited in the 30 days prior to the claim.

12. Responsible Gaming

Mahjong333 believes that gambling should be a source of entertainment — not a burden or a problem. We are committed to ensuring a safe and healthy gaming environment for all our members.

Responsible gaming tools available to all mahjong333 members include:

• Deposit Limit: Set your daily, weekly, or monthly deposit limits through your account settings.
• Loss Limit: Limit the amount you can lose within a set time period.
• Cool-Off Period: Take a temporary break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Choose to permanently self-exclude from the platform if needed.

For more information, please visit the Responsible Gaming us.

13. Changes to Terms & Conditions

Mahjong333 reserves the right to modify, add to, or amend any part of these Terms and Conditions at any time without prior notice. Changes take effect immediately upon publication on this website.

It is your responsibility to review this page periodically to stay informed of the latest Terms and Conditions in effect. Your continued use of the mahjong333 platform following any changes constitutes your full acceptance of the updated terms.

14. Governing Law

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms and Conditions shall be resolved through good-faith negotiation before any legal action is taken.

Mahjong333 operates in compliance with the licensing requirements issued by the relevant licensing authority. All members are responsible for ensuring that their use of our services is lawful under the laws of their jurisdiction of residence.

15. Contact Us

If you have any questions, confusion, or concerns regarding these Terms and Conditions, our team is always ready to assist you. You can reach us via:

• Live Chat: Available 24/7 directly on the mahjong333 platform.
• Email: [email protected]
• Supported languages: Malay, English, and Mandarin.